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Everything you need to know about MOV's voice-first connection platform.
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06
WHat is MOV?
MOV (Moment of Vibe) is first voice-first connection platform. Unlike traditional dating apps that rely on photos and swiping, MOV uses your voice as the primary way to connect with others. We believe voice reveals what photos and text cannot—warmth, sincerity, emotional presence, and authentic personality. Our AI-powered platform analyzes tone, communication style, and emotional patterns to help you find meaningful connections. MOV isn't just about dating—it's about discovering conversations that truly resonate, whether for romance, friendship, or shared interests.
How does MOV works?
1. Create Your Vibe Code: Record 3 short voice prompts (30 seconds each). Our AI analyzes your tone, emotion, and communication patterns. 2. Get Quality Matches: Receive 5 thoughtfully matched profiles daily based on emotional resonance and communication compatibility—no infinite swiping. 3. Voice-First Conversations: When you match, start with voice calls instead of text. Real-time AI provides subtle support to make conversations flow naturally. 4. Natural Progression: Share photos and personal details when you're ready, not as a prerequisite. Build connection at your own pace. 5. Continuous Growth: MOV evolves with you, supporting deeper connections and relationship development over time through our Couples+ features.
How do i join Beta
MOV is currently in invite-only beta. Here's how to join: 1. Join the Waitlist: Sign up on our homepage with your email and mobile number 2. Priority Access: First 1,000 users get 3 months Premium free 3. Early February 2025: Beta invites will be sent in waves 4. City Availability: Launching first in Mumbai, Delhi, and Bangalore We're rolling out slowly to ensure quality, safety, and the best possible experience for our founding community.
What do i need to use MOV?
Minimum Requirements: Must be 18 years or older Valid Indian mobile number Smartphone with microphone Stable internet connection (WiFi or 4G/5G) iOS 14+ or Android 9+ Recommended for Best Experience: Quiet environment for voice recording Headphones or earphones for calls Good lighting if sharing photos later
Is their any AGE requirment?
Yes, you must be 18 years or older to use MOV. This is strictly enforced. We verify age during registration through: Mobile number verification Optional ID verification for Premium Plus Voice-based age detection as a backup Any user found to be underage will have their account immediately suspended. We have zero tolerance for this.
Which city is MOV avilable in?
MOV is currently in invite-only beta. Here's how to join: 1. Join the Waitlist: Sign up on our homepage with your email and mobile number 2. Priority Access: First 1,000 users get 3 months Premium free 3. Early February 2025: Beta invites will be sent in waves 4. City Availability: Launching first in Mumbai, Delhi, and Bangalore We're rolling out slowly to ensure quality, safety, and the best possible experience for our founding community.
Voice & Privacy
08
Is my voice recording stored?
No, your actual voice recordings are NOT permanently stored. Here's exactly what happens: 1. During Recording: Voice is processed in real-time to extract emotional patterns, tone, and communication style 2. What We Keep: Only text transcripts and emotional insights (not the audio file itself) 3. Automatic Deletion: Raw audio is deleted within 24-48 hours after processing 4. Your Control: You can delete all voice data anytime from Privacy Settings We analyze patterns, not store recordings. Your voice privacy is our top priority
How does voice analysis work?
Our AI analyzes your voice across multiple dimensions: Emotional Signature: 1. Warmth and openness in tone 2. Energy levels and enthusiasm 3. Emotional variability 4. Authenticity markers Communication Style: 1. Speaking pace and rhythm 2. Clarity and articulation 3. Conversational patterns 4. Active listening signals Personality Indicators: 1. Confidence levels 2. Social energy (introvert/extrovert) 3. Emotional regulation 4. Curiosity and engagement This creates your unique "Vibe Code" used for intelligent matching.
What data do you collect? Essential Data (Required):
Essential Data (Required): 1. Email and mobile number (for account access) 2. Voice transcripts (NOT audio files) 3. Basic profile info (name, age, location) 4. Connection preferences Behavioral Data: 1. Match interactions 2. Call duration and quality 3. Conversation patterns 4. Feedback and ratings We NEVER collect: 1. Sensitive personal information without consent 2. Financial data (handled by secure payment processors) 3. Biometric data beyond voice patterns 4. Third-party app data See our Privacy Policy for complete details.
Can I delete my data?
Yes, absolutely. You have complete control over your data. Partial Deletion: 1. Delete specific voice profiles 2. Remove photos 3. Clear conversation history 4. Revoke specific permissions Full Account Deletion: 1. Go to Settings → Account → Delete Account 2. All personal data deleted within 30 days 3. Match history anonymized (for other users' continuity) 4. Aggregated analytics data retained (anonymized) This is your right to be forgotten under privacy laws.
Do you sell or share my data?
No. We NEVER sell your personal data. Period. Limited Sharing (With Your Consent): 1. Essential Services: Cloud hosting (Supabase), AI processing (OpenAI), voice infrastructure (LiveKit) 2. Payment Processing: Secure payment processors for subscriptions 3. Analytics: Anonymized usage data for platform improvement Legal Requirements: 1 .We may share data if required by law 2. Safety emergencies (threats, harassment) 3. Protection of rights and safety All third parties sign strict data protection agreements. Your voice data stays private.
What about voice biometric verification?
Voice biometric verification is OPTIONAL and only available for Premium Plus subscribers. Why It's Useful: 1. Verified badge on your profile 2. Access to verified-only matching pool 3. Enhanced trust and safety 4. Protection against fake accounts How It Works: 1. One-time voice sample for verification 2. Encrypted storage with bank-level security 3. Used only for identity confirmation 4. Can be removed anytime Your Consent Required: We will never enable biometric verification without your explicit permission.
How is my data secured?
Bank-Grade Security: 1. AES-256 Encryption: Data encrypted at rest 2. TLS 1.3: All data encrypted in transit 3. Secure Infrastructure: Hosted on enterprise-grade servers 4. Regular Security Audits: Third-party penetration testing Access Controls: 1. Multi-factor authentication available 2. Role-based access for internal team 3. Activity monitoring and alerts 4. Automatic logout on suspicious activity We take security as seriously as you do.
Are you compliant with privacy laws?
Yes, MOV complies with: 1. Indian IT Act 2000: Data protection and privacy 2. GDPR: European data protection standards 3. CCPA: California privacy rights 4. COPPA: Children's privacy (strict 18+ enforcement) Your Rights: 1. Right to access your data 2. Right to correction 3. Right to deletion 4. Right to data portability 5. Right to withdraw consent
Safety & Trust
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How does MOV ensure user safety?
Multi-Layer Safety System: Real-Time Monitoring: 1. AI detects discomfort, tension, or inappropriate language 2. Instant alerts if concerning patterns emerge 3. Emergency end-call button always visible Verification: 1. Mobile number verification required 2. Optional ID verification for Premium Plus 3. Behavioral pattern analysis Community Moderation: 1. Easy one-tap reporting 2. 24-hour moderation team response 3. Immediate action on violations Privacy Controls: 1. Choose what information to share 2. Block and unmatch instantly 3. Report without confrontation
How do I report someone?
During a Call: 1. Tap the three-dot menu 2. Select "Report & End Call" 3. Choose reason (harassment, inappropriate content, safety concern) 4. Call ends immediately, user is blocked automatically After a Call: 1. Go to conversation history 2. Tap user profile → Report Provide details 3. Option to block What Happens Next: 1. Immediate review by moderation team (within 24 hours) 2. Account suspension if violations confirmed 3. You'll be notified of action taken 4. Your identity remains confidential Emergency: For immediate safety concerns, call local authorities first. Then report through MOV.
How do I block or unmatch someone?
To Block Someone: 1. Go to their profile 2. Tap "Block User" 3. They can't contact you again 4. They won't be notified 5. All conversation history is hidden To Unmatch (Without Blocking): 1. Go to Connections 2. Select the person 4. Tap "Unmatch" 5. Connection is removed 6. Conversation history deleted Difference: 1. Unmatch: Clean slate, could match again later 2. Block: Permanent, prevents all future interactions
How do you prevent fake profiles?
Multi-Step Verification: 1. Mobile Number: OTP verification required 2. Voice Consistency: AI detects if voice changes dramatically 3. Behavioral Analysis: Flags suspicious patterns (mass messaging, spam) 4. Photo Verification (Optional): Selfie matching for Premium Plus AI Detection: 1. Detects bot-like behavior 2. Flags copied/recycled voice content 3. Monitors for scam language patterns Community Reporting: 1. Quick reporting system 2. Accounts with multiple reports are flagged 3. Immediate suspension during investigation
What's not allowed on MOV?
Strictly Prohibited: 1. Harassment, bullying, or threats 2. Hate speech or discrimination 3. Sexual content or solicitation 4. Nudity or sexually explicit material 5. Scams, fraud, or financial requests 6. Spam or commercial solicitation 7. Impersonation or fake identities 8. Underage users (must be 18+) Consequences: 1. First Violation: Warning + temporary suspension 2. Serious Violations: Immediate permanent ban 3. Illegal Activity: Reported to authorities See our full Community Guidelines for details.
Does AI listen to all my conversations?
AI analyzes voice patterns for safety and support—NOT to spy on you. What AI Does: 1. Emotional Tone: Detects tension, discomfort, or distress 2. Conversation Flow: Suggests topics if conversation stalls 3. Safety Keywords: Flags concerning language (threats, harassment) 4. Quality Metrics: Measures engagement, reciprocity, comfort What AI Does NOT Do: 1. Record or transcribe every word 2. Share conversation content with third parties 3. Use conversations for targeted advertising 4. Judge you or your private discussions Your Control: 1. Turn off AI nudges in settings 2. Opt out of emotion analysis (loses some matching accuracy) 3. Delete conversation data anytime AI is here to support you, not surveil you.
How is my data secured?
Immediate Safety Concerns: 1. Call Authorities First: India Emergency: 112 or 100 (Police) 2. Women's Helpline: 1091 or 181 3. End Call Immediately: Red emergency button in MOV app Then Report in MOV: 1. Go to Safety Center in app 2. Select "Emergency Report" 3. We'll cooperate fully with authorities Mental Health Support: 1. KIRAN Mental Health Helpline: 1800-599-0019 2. Vandrevala Foundation: 1860-2662-345 Your safety comes first. Always prioritize calling local emergency services.
Matching & Connections
06
How does matching work?
MOV uses 8-dimensional compatibility scoring: 1. Emotional Resonance: How voices harmonize in warmth, tone, energy 2. Communication Style: Pacing, openness, conversational rhythm 3. Personality Fit: Values alignment, social energy compatibility 4. Motive Alignment: What you're both seeking (romance, friendship, etc.) 5. Lifestyle Match: Activity patterns, availability, preferences 6. Attachment Compatibility: How your relational styles complement 7. Location & Logistics: Distance, practical compatibility 8. Bonding Probability: Projected likelihood of forming a strong connection Result: 5 quality matches daily (vs. endless swiping) based on genuine compatibility.
Why only 5 matches per day?
Quality over quantity. Here's why limits work: Research Shows: 1. More than 10 options = decision paralysis 2. Unlimited matches = lower engagement quality 3. People swipe more but connect less Benefits of 5 Daily Matches: 1. You actually consider each person 2. Less overwhelming, more intentional 3. Higher quality matches (not just quantity) 4. Reduces burnout and "swipe fatigue" 5. Forces us to give you better matches 6. Premium & Premium Plus: Get priority placement in others' match queues, but still receive thoughtful daily matches.
How can I get better matches?
The algorithm improves as it learns about you: Complete Your Voice Profile: 1. Record all 3 voice prompts 2. Update regularly (voice reflects current mood/energy) 3. Be authentic—it helps matching accuracy Update Daily Vibe Questions: 1. Answer 1-2 quick questions daily 2. Helps AI understand your evolving preferences 3. Takes 30 seconds, improves matches significantly Provide Feedback: 1. Rate your matches (even if you pass) 2. Complete post-call feedback 3. Tell us what you're looking for Refine Your Preferences: 1. Update age range, distance, interests 2. Be specific about dealbreakers 3. Clear intent helps matching (romance vs. friendship)
Can I use MOV for friendship?
Yes! MOV supports multiple connection types: 1. Romantic: Dating and relationships 2. Friendship: Platonic connections 3. Shared Interests: Activity partners, hobby buddies 4. Professional: Networking (coming soon) How to Set This: 1. Go to Preferences → Connection Intent 2. Select "Friendship" or "Multiple" 3. You'll only match with people seeking the same Note: Be clear and respectful about your intentions. Misleading others violates community guidelines.
Can I see someone again if I passed?
Free Tier: No, once you pass, they won't appear again in your matches. Premium: Access "Second Look" feature 1. Review profiles you previously passed 2. Limited to last 30 days 3. Can reconsider and match Premium Plus: Extended "Second Look" 1. Access up to 90 days of passed profiles 2. See who you passed and when 3. Unlimited reconsiderations Tip: Take your time reviewing matches. Think before you pass!
Tips for my first voice call?
The algorithm improves as it learns about you: Complete Your Voice Profile: 1. Record all 3 voice prompts 2. Update regularly (voice reflects current mood/energy) 3. Be authentic—it helps matching accuracy Update Daily Vibe Questions: 1. Answer 1-2 quick questions daily 2. Helps AI understand your evolving preferences 3. Takes 30 seconds, improves matches significantly Provide Feedback: 1. Rate your matches (even if you pass) 2. Complete post-call feedback 3. Tell us what you're looking for Refine Your Preferences: 1. Update age range, distance, interests 2. Be specific about dealbreakers 3. Clear intent helps matching (romance vs. friendship)
Pricing & Subscriptions
05
What's included in the Free tier?
Free Tier Includes: 1. 3-5 matches per day 2. 30-minute call limit per call 3. Up to 2 voice prompts 4. Basic emotional insights 5. Standard audio quality 6. Essential safety features Limitations: 1. Light ads between matches 2. No "Second Look" feature 3. Limited match filters 4. Basic conversation analytics Perfect For: Testing MOV and experiencing voice-first connection before committing.
What does Premium cost and include?
Pricing: 1. Beta Launch: ₹299/month (~$3.60) 2.Post-Beta: ₹499/month (~$6) 3. First 1,000 Users: 3 months Premium FREE Premium Features: 1. Unlimited matches daily 2. Unlimited call duration 3. 3+ voice prompts 4. Enhanced audio quality 5. 100% ad-free experience 6. Advanced filters (interests, lifestyle, availability) 7. Real-time emotional indicators during calls 8. Detailed post-call analytics 9. "Second Look" feature (review passed profiles) 10. Priority customer support 11. Profile visibility boost
What's Premium Plus?
Pricing: 1. Beta: ₹799/month (~$9.60) 2. Post-Beta: ₹1,299/month (~$15.60) Premium Plus Adds: 1. Voice & ID Verification: Verified badge on profile 2. Verified-Only Matching: Access to verified user pool 3. Relationship Intelligence: Longitudinal communication analysis 4. Attachment Insights: Understand your bonding patterns 5. Conflict Detection: Early warning for relationship friction 6. Bonding Trajectory: AI-guided relationship development 7. Couples+ Beta Access: Relationship coaching features 8. Extended Second Look: 90 days of passed profiles 9. Priority Matching: Top of discovery queues 10. Concierge Support: Dedicated relationship support Best For: Serious users who want coaching-level relationship intelligence.
Can I cancel my subscription?
Yes, you can cancel anytime. How to Cancel: 1. Go to Settings → Subscription 2. Select "Cancel Subscription" 3. Choose reason (helps us improve) 4. Confirm cancellation What Happens: 1. Premium features remain active until end of billing period 2. No charges after current period ends 3. Revert to Free tier automatically 4. Can re-subscribe anytime Refund Policy: 1. First 7 Days: Full refund, no questions asked 2. After 7 Days: No refund, but subscription continues until end of period 3. Exceptions: Technical issues or billing errors eligible for pro-rated refund
What payment methods do you accept?
Accepted Payment Methods: 1. UPI: Google Pay, PhonePe, Paytm, BHIM 2. Credit Cards: Visa, Mastercard, American Express 3. Debit Cards: All major Indian banks 4. Net Banking: All Indian banks 5. Digital Wallets: Paytm, Mobikwik Payment Security: 1. Processed through Razorpay (India's leading payment gateway) 2. PCI DSS compliant 3. We never store your card details 4. All transactions encrypted
Technical Support
05
Call quality is poor. How do I fix it?
Quick Fixes: 1. Check Internet: Switch to WiFi or move to better 4G/5G area 2. Close Background Apps: Free up phone resources 3. Restart App: Force close and reopen MOV 4. Use Headphones: Reduces echo and improves clarity 5. Quiet Environment: Move away from noise sources Advanced Troubleshooting: 1. Check microphone permissions in phone settings 2. Update MOV app to latest version 3. Clear app cache (Settings → Apps → MOV → Clear Cache) 4. Restart your phone Still Having Issues? Contact support with details about your device and internet connection.
The app keeps crashing. What should I do?
Step-by-Step Fix: 1. Force Close: Swipe away app completely, wait 10 seconds, reopen 2. Update App: Check Google Play / App Store for updates 3. Clear Cache: Settings → Apps → MOV → Storage → Clear Cache 4. Restart Phone: Full device restart 5. Reinstall: Uninstall, restart phone, reinstall (data preserved on cloud) Check Device Compatibility: 1. iOS 14+ or Android 9+ required 2. At least 2GB RAM recommended 3. 500MB free storage space Still Crashing? Contact support@momentofvibe.com with: 1. Device model and OS version 2. When crashes happen (during calls, profile setup, etc.) 3. Screenshot of error message if available
Microphone isn't working. How do I enable it?
For Android: Settings → Apps → MOV → Permissions → Microphone → Allow Or: Open MOV → It will prompt for permission → Tap "Allow" For iOS: Settings → Privacy → Microphone → Toggle ON for MOV Or: Open MOV → Settings → Microphone Access → Allo Still Not Working? 1. Test microphone in phone's voice recorder app 2. Check for physical obstructions (case, screen protector) 3. Restart phone 4. Try headphones with built-in mic
I can't log in. How do I reset my password?
Password Reset: 1. On login screen, tap "Forgot Password?" 2. Enter your registered email or mobile number 3. You'll receive OTP via SMS/email 4. Enter OTP and create new password Not Receiving OTP? 1. Check spam/junk folder Verify email/phone number is correct 2. Wait 2-3 minutes (can be delayed) 3. Request new OTP (limited to 3 attempts per hour) Account Locked? 1. Too many failed attempts = 15-minute lockout 2. Wait, then try again 3. Contact support if still locked
I'm not receiving notifications. Help?
For Android: 1. Settings → Apps → MOV → Notifications → Allow All 2. Check "Do Not Disturb" is off 3. Ensure MOV isn't in battery optimization (it can block notifications) For iOS: 1. Settings → Notifications → MOV → Allow Notifications ON 2. Enable: Lock Screen, Notification Center, Banners 3. Check Focus mode isn't blocking apps In-App Settings: 1. MOV → Settings → Notifications 2. Enable: New Matches, Messages, Call Requests Still Not Working? Uninstall and reinstall app (preserves account).
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