Privacy Policy
Last updated: 1 July 2026
Introduction
MoV (Moment of Vibe) ("Company", "we", "us", or "our") values your privacy and is committed to safeguarding Personal Data relating to you ("User", "you", or "your"). We operate MoV, a voice-first AI connection platform built on what we call a Vibe Bonding Intelligence Platform (VBIP). MoV uses large language models ("LLMs") across our AI layers — VIE, CPM, and CSA — to understand voice, personality, and compatibility signals, and to help Users form genuine connections across three modes: Romantic, Friendship, and Professional Vibe ("Services"). The third-party AI service providers we use, and the data shared with each, are set out in the "AI Services and Data Processing" section below.
"Personal Data" refers to any information which can be used to identify you, such as name, address, phone number, or billing information.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your Personal Data when you access MoV and use the Service, and tells you about your privacy rights and how the law protects you.
We use your Personal Data to provide and improve MoV and our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy as well as our Terms and Conditions available within the MoV application as well as at https://momentofvibe.com/terms-conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Data, and to be aware of any updates or changes we may make.
What data do we process and why?
To provide you access to MoV and its Services, we are required to process data transmitted by you or through your use of the Services, including your Personal Data. Particularly, we collect:
Data
How we use it and why
Contact details and profile information, such as full name, phone number, email address, and approximate geolocation.
To create and manage your account, create your MoV profile, and enable access to different functionalities of the Services. Verifying your identity. Contacting you by email, telephone, SMS, WhatsApp, or push notifications regarding product updates, security notices, promotional communications, or feedback surveys. Legal and regulatory purposes. Prompting responses from MoV's voice AI system.
Voice recordings and transcripts, personality and compatibility signals, and connection preferences, such as: age, gender, connection intent (Romantic, Friendship, or Professional Vibe), voice conversation audio and transcripts (onboarding, matching, and debrief calls), photos (where provided), self-taken image for verification, relationship or connection history (where shared), interests and values, career and education details, professional background and LinkedIn URL (for Professional Vibe), boundaries and non-negotiables, and — where applicable to Romantic connections — sexuality, age-range preference, and openness to inter-faith matchmaking.
To create and manage your account and MoV profile. Verifying your identity. To power MoV's matching and voice intelligence layers and suggest compatible connections as part of the Services. Legal and regulatory purposes.
Payment and billing information, including billing details, payment records, payment status, order history, invoice information, refund details.
Processing payments and maintaining billing records and ensuring compliance with our contractual obligations. Enforcing our Terms and protecting our legal rights, property, and the safety of our personnel and Users. Fulfilling orders and providing customer support. Legal and regulatory purposes.
Service requests, including support tickets, complaints, and chat transcripts with our support team, including automated chatbots.
Improving MoV and the Services. Providing technical assistance and troubleshooting. Legal and regulatory purposes.
Usage Data collected automatically, including IP address, browser type and version, areas of MoV visited, time/date/duration of use, communication records, login records, profile updates, uploads, device type and unique ID, operating system, and other diagnostic data.
Ensuring security of the Services and monitoring for fraud. Legal and regulatory purposes. Data analysis, identifying usage trends, measuring campaign effectiveness, and improving MoV, the Services, marketing, and your experience.
From where do we collect your Personal Data?
Directly from you: This includes any Personal Data that you upload on MoV or share through voice or chat interactions, or through official communication channels.
Automatically: When you use MoV and access our Services, we use automated means to collect certain technical and behavioural data about you, including your Personal Data, that helps us improve your experience.
From third parties, such as Google/Firebase and other services for account creation and login, third-party AI and LLM providers (named below), other in-app integrations, analytics providers, marketing and advertisement service providers, and infrastructure providers. Where you sign in through a third-party service, you may also have the option of sharing additional information with us through that service.
AI Services and Data Processing
MoV uses artificial intelligence to power core features, including voice conversations with our AI system, personalised matching, and conversational insights. To provide these features, we transmit specific categories of your Personal Data to the third-party AI service providers listed below. Each provider is governed by its own privacy policy and by a data processing agreement with us that requires it to protect your data with safeguards at least equivalent to those described in this Privacy Policy.
Service Provider
Purpose
Data Transmitted
Privacy Policy
LiveKit, Inc.
Real-time voice infrastructure
Voice audio streams (onboarding, matching, and debrief calls)
Anthropic, PBC
Large language model (Claude) — matching intelligence and conversation analysis
Conversation transcripts, profile data, preferences, narrative summaries
Data categories transmitted, by feature: Voice calls (onboarding, matching, debrief) — voice audio, real-time transcript, your profile fields, and prior conversation history. Matching (VIE / CPM / CSA) — profile fields, preferences, voice-derived compatibility signals, and narrative summaries. Professional Vibe enrichment (optional) — the LinkedIn URL or professional details you provide during onboarding.
Your consent. You must consent to this processing during onboarding to use these features. Consent is captured on the onboarding consent screen with an explicit checkbox, before any of your data is sent to these providers. If you do not consent, AI-powered features will not be available. You may withdraw your consent at any time by contacting nikhil@momentofvibe.com.
Some providers (including OpenAI, Anthropic, and Google) may retain data for a limited period for security and abuse detection under their standard API terms; see their linked privacy policies for retention specifics. None of these providers use your data to train their public models.
With whom do we share your Personal Data?
We share your Personal Data with third parties in accordance with this Privacy Policy and as required by law.
#
Data
How we use it and why
1
Service providers
We may share your Personal Data with third-party LLM providers or other service providers who support our operations — hosting and management, CRM, database storage, order fulfilment, sending emails/SMS/WhatsApp messages, monitoring and analytics, and marketing/advertising. These providers process your data under data processing agreements requiring protections at least equivalent to this Policy. AI providers (see "AI Services and Data Processing" above) may retain limited data for security and abuse-prevention purposes under their own terms, and none use your data to train their public models.
2
With business partners
We may share your information with our business partners to offer you certain features of our Services, or promotions.
3
With other Users
Personal Data is shared with other Users only upon your clear, specific, and unambiguous consent — for example, when a match is suggested and you choose to engage. Until then, Personal Data remains confidential and anonymised. Once you connect with another User, that User will be able to view relevant aspects of your profile and activity, and communicate with you.
4
Legal and regulatory purposes
We may disclose your data to third parties (governmental authorities, law enforcement, external legal counsel, etc.) to comply with legal obligations or court orders; protect and defend our rights or property; enforce our Terms; prevent, investigate, or prosecute wrongdoing or fraud; protect personal safety of Users or the public; or protect against legal liability.
5
With affiliates
We may share your Personal Data with our affiliates, who are required to honour this Privacy Policy.
6
Business transactions
We may share or transfer your Personal Data in connection with a merger, sale of Company assets, financing, or acquisition. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.
7
With your consent
We may disclose your Personal Data for any other purpose with your consent.
Retention of your Personal Data
We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (including under the Digital Personal Data Protection Act, 2023).
If you delete your account, request deletion of your Personal Data, or withdraw consent, we may still be required to retain certain elements to comply with applicable law. Before permanently deleting your Personal Data, we will send you a notice at least forty-eight (48) hours in advance, giving you a window to access your account or contact us to exercise your rights, failing which your data will be permanently deleted.
Usage Data is generally retained for a shorter period, except where needed to strengthen security, improve functionality, or comply with legal retention obligations.
Aggregated data
We may use aggregated and de-identified Personal Data for research, analytics, and to develop new features. Such data does not identify individual Users and is used solely to improve MoV's performance and User experience.
Transfer of your Personal Data
Your Personal Data is processed at the Company's operating offices and any other locations where processing parties are based, which may be outside your state, province, country, or governmental jurisdiction, where data protection laws may differ. Your consent to this Privacy Policy, followed by submission of your data, represents your agreement to that transfer. We take reasonable steps to ensure your data is treated securely and that no transfer occurs to an organisation or country without adequate controls in place.
Your rights
You may choose not to consent to the collection, use, or disclosure of your Personal Data, subject to applicable legal and contractual obligations required to deliver our Services. You may withdraw consent at any time, or raise concerns, by contacting our Grievance Officer.
You have the right to review, access, update, amend, or delete your Personal Data via your account settings, or by writing to our Grievance Officer.
Right to grievance redressal
You may raise a grievance regarding processing of your Personal Data or a breach of your rights under this Policy by contacting our Grievance Officer. We reserve the right to verify your identity and to decline complaints we believe are manifestly false, unfounded, or frivolous. If unresolved, you have the right to escalate to the Data Protection Board of India.
Right to nominate
You can designate another individual to exercise your rights under this Privacy Policy on your behalf, in the event of your death or incapacity.
Third-Party Sharing and User Choices
Users are notified through this Privacy Policy and/or in-app notifications before any third party processes Personal Data. Users can disable optional analytics or marketing communications by emailing our Grievance Officer.
Security of your Personal Data
We use commercially acceptable means to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction, but cannot guarantee absolute security, as no method of transmission or storage is 100% secure. Employees, agents, contractors, and third parties with access to your Personal Data are required to process it in accordance with this Privacy Policy. If you suspect your interaction with us is no longer secure, please contact our Grievance Officer.
Children's privacy
MoV is not intended to be accessed by anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and become aware that your child has provided us Personal Data, please contact us — we will take steps to remove it from our servers. Where consent is required from a parent under your local law, we may require such consent before collecting and using a minor's Personal Data.
Links to other websites
MoV may contain links to third-party websites not operated by us. We encourage you to review the privacy policy of any third-party site you visit through MoV. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party sites or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated Policy on this page, via email and/or a prominent in-app notice, prior to the change taking effect, and by updating the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy, or want to exercise your rights, contact our Grievance Officer.
Grievance Officer — Nikhil Raj Singh
Email: nikhil@momentofvibe.com
© 2026 Moment of Vibe (MoV). All rights reserved.